Motivational speakers are abundant. With the Internet, we can tap into this wealth of knowledge and benefit from these people's wisdom. In this particular video Simon Sinek explains what he calls the world's simplest idea—the Golden Circle. Enjoy.
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Great ideas never get old, and we all still love serving people. Have the energy, commitment and fun at work to draw people in to feel the spirit of the people working here. We can make a difference. Maybe you remember this. We are all in the people business. Make it fun.
Here are seven great ideas to help you build strong relationships:
1 be real, 2 be interested, 3 be knowledgeable, 4 be empathetic, 5 be honest, 6 be helpful, 7 be prompt http://www.marksanborn.com/blog/the-fred-factor-build-success-one-relationship-at-a-time/ What's your mission statement? Good examples can help you achieve your goals and live nobly with dignity. Ensure your paradigm is to treat your customers with the ultimate respect. Share your potential with others and give light to those you touch. That is your potential.
Elevate your customer's experience with these strategies. What stories are you giving you customers to share about Oracle support?
One of the major attractions in Seattle is Pike Place Fish Market, where employees throw three-foot salmon and other fish to each other rather than passing them by hand. When a customer orders a fish, an employee at the Fish Market's ice-covered fish table picks up the fish and hurls it over the counter top, where another employee catches it and preps it for sale. It's made them world-famous. What are you doing every day to be memorable, have fun, and ensure your customers leave happy? Engage people and create positive change.
The Art of Craft - although we work in different regions and divergent industries, we have much in common with other businesses and share a common set of values:
We all want to be made to feel special because attention and acknowledgement is paid to us. Whether it is an instant message, an email, or the telephone, we want to be acknowledged friendly, openly, freely, and immediately. That kind of service is unforgettable. Why You Should Acknowledge Customers Immediately
I love the idea of adding value to everything you do. Mark Sanborn describes how.
There are only six ways: More- give the customer more of what they want Better- how can you do better everyday? Faster- make saving the customer time an issue Different- do something unique or novel Less- take away things the customer doesn't want Funner- add fun to the equation Add value to the customer without costing anything extra. What's not to love? The definition of Nuance is the subtle difference or distinction in expression, meaning, or response. That has a lot to do with the work we do here everyday. There is someone else who thinks that way. Nuance is one of the keys to extraordinary.
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The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
CategoriesGreat Customer Service articles
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