When I was at WordPerfect, we received some customer service training that really impressed me; it must have because I still remember it after more than two dozen years. I think you will appreciate it, as well. That’s my hope.
We watched a video that was about a pizza place back East somewhere. The story goes that the owner was certain his pizza was the best in the world, so he guaranteed it as such.”If this pizza isn’t the best pizza you ever tasted, you’ll get it for free.” Naturally, this brought him some notoriety and praise as people put his claim to the test. Incredibly, almost everybody agreed, but like always there were some that did not cooperate and regularly returned to get their free pizza. These folks became known to the staff, who would see them coming and begin making comments about their using this strategy to land a free pizza. But the owner insisted in staying the course. If they said it wasn’t the best pizza they ever had, it was free. And he continued pumping out pizzas because they were as good as he touted and these few visited frequently to claim their free pizzas. That's when Good Morning America got wind of this pizza parlor and its determined owner who consistently stood behind the world’s best pizza or it’s free policy. The owner got on TV and was viewed by 70M+ people due to his tenacity and outlandish claim and dedication. This publicity was more than he could ever have afforded in a lifetime. What goes out comes back multiplied. What service are you giving today that will be remembered two decades later? https://www.facebook.com/mamitaspizza/videos/1104713189539585/
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Get to know your leader. Life is a miracle. He is on the race of a lifetime, and we are propelling this engine with him and the massive Oracle powerhouse. Getting to know the CEO of Oracle is a good idea, and it may surprise you.
Covey used the analogy of a match to explain an individual's potential. He also taught there is nothing more powerful than an idea whose time has come. Synergy transcends conflict. It is about the passion, energy, the ingenuity and excitement of creating a new reality that is far better than the old. Like redwood trees mingle their roots to stand strong against the wind and grow to incredible heights...the whole is greater and better than the sum of the parts. Are you willing to obtain a new and better solution? Change your thinking. Forward.
Motivational speakers are abundant. With the Internet, we can tap into this wealth of knowledge and benefit from these people's wisdom. In this particular video Simon Sinek explains what he calls the world's simplest idea—the Golden Circle. Enjoy.
Great ideas never get old, and we all still love serving people. Have the energy, commitment and fun at work to draw people in to feel the spirit of the people working here. We can make a difference. Maybe you remember this. We are all in the people business. Make it fun.
Here are seven great ideas to help you build strong relationships:
1 be real, 2 be interested, 3 be knowledgeable, 4 be empathetic, 5 be honest, 6 be helpful, 7 be prompt http://www.marksanborn.com/blog/the-fred-factor-build-success-one-relationship-at-a-time/ What's your mission statement? Good examples can help you achieve your goals and live nobly with dignity. Ensure your paradigm is to treat your customers with the ultimate respect. Share your potential with others and give light to those you touch. That is your potential.
Elevate your customer's experience with these strategies. What stories are you giving you customers to share about Oracle support?
One of the major attractions in Seattle is Pike Place Fish Market, where employees throw three-foot salmon and other fish to each other rather than passing them by hand. When a customer orders a fish, an employee at the Fish Market's ice-covered fish table picks up the fish and hurls it over the counter top, where another employee catches it and preps it for sale. It's made them world-famous. What are you doing every day to be memorable, have fun, and ensure your customers leave happy? Engage people and create positive change.
The Art of Craft - although we work in different regions and divergent industries, we have much in common with other businesses and share a common set of values:
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The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
CategoriesGreat Customer Service articles
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