online finding manager resume

Mathew J Stucki

Career Profile

Detail-oriented and influential leader with a track record of helping achieve lofty goals, manage perceptions, drive continual process improvements, and clearly communicate results that exceed expectations. Lead change, inspire others, and challenge the status quo.

Experience

QA SOLUTIONS GROUP, American Fork, UT (2012-present)
Solutions Architect – Promote success, effectively consult, delight customers, ensure quality, and use audits to exceed expectations

• Maintain and improve product performance by collaborating with software engineering, business, and the customer 
• Implement, maintain, and inspect enterprise processes to verify outcomes and deliver optimal online solutions

ORACLE, Lehi, UT (2015-2020)
Senior Technical Support Engineer – Communicate trust and disseminate confidence to the customer and vendor integration employees

• Establish process of reliable estimates to identify and deliver on time and identify errors and areas of improvement
• Use support strategies and technical resources to improve and streamline delivery and refine customer experience

SEAMLESS, Orem, UT (2011-2012)
Quality Assurance Manager – Deliver solutions under strict deadlines. Turned a 160-man hour process into 8.5-hour automated test suite

• Work with upper management and development to ensure online deliverables achieve most favorable outcomes
• Guide quality team and empower leadership in the correct implementation of Quality By Design principles

MEDICONNECT GLOBAL, South Jordan, UT (2007-2011)
QA Director - Drive quality culture shift for global healthcare organization. Manage local and offshore integrations. Ensure effective communication with subject matter experts and escalate as needed to executive leadership. My strategy helped propel company acquisition. 

• Train and motivate employees, encourage compliance, and perform validation checks to ensure optimal online outcomes
• Demonstrated ability to build strong working relationships with people at all levels of the organization. HIPAA compliance

1-800 CONTACTS, Draper, UT (2005-2007)
QA Manager –  Lead validation efforts and quality compliance. Push software to its limits. Implement automation with manual validation

• Manage team of engineers to verify online updates and confirm outcomes, while successfully managing annual audits
• Ability to measure and improve department capacity, increase team velocity, and minimize burnout rate

Software

JIRA, Xray, JavaScript, Peopletools, Watir, Selenium, Micro Focus, Ruby, PHP, SourceSafe, TFS, Visio, Visual Studio, HTML, CSS, Oracle and SQL Server databases, Wireshark, Linux, REST, SOAP, Python, Postman, Helix, IOS, Webex, TestPartner, Confluence, Zoom, IntelliJ

Education

B.A. degree, Communications/Public Relations ■ Brigham Young University – Provo, Utah CSQA Quality Assurance Certification, 2006 ■ Quality Assurance Institute – Sandy, Utah Scrum Master certification demonstrating Agile and Scrum mastery

Optimal strategies with a high degree of excellence ensure the result is not left to chance. Quality is an engineered outcome.