Enterprise Feedback Management
Mindshare Technologies customers came before completion of technology, so the first year I drove between SLC and Orem to fax early morning reports to all our customers 7-days-a-week--every day of the year--including holidays. I did this consistently until automated processes were developed to perform this function. Now the automated processes efficiently handle thousands of customers daily with on-demand availability 24x7.
Technology evolved into the world's premier survey process, which monitors the customer experience daily. We ultimately owe John and Rich and Kurt and Brad and Lonnie and many others for the success of the company.
Dozens of clients today range in size from small retail chains to multi-national corporations all around the world.