the Nordstrom way
Tale of how Nordstrom found a shopper's lost diamond adds glitter to Nordstrom’s customer service reputation, but it doesn't stop there. They are also reknown for honoring an unconditional guarantee on tires...Nordstrom doesn't sell tires.
The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how.
Great Customer Service articles