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I love this story. It is customer service personified. And really, it cost essentially nothing and took perhaps 60 seconds to deliver, yet the service experience will endure for a lifetime. Watch this 9 min video, better yet exemplify it.
Wendy's story of Customer Service Excellence
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The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
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