Serving our customers well begins long before we get to work. It begins with deciding to take control of difficult situations and turn stumbling blocks into stepping stones. And when situations arise that you have no control over, spend your time and effort in positive ways. The 90 10 Principle can help you do just that. It can turn intermittent into consistent and lucky into expected and bad into good. Try it. You have nothing to lose and everything to gain. Enjoy!
1 Comment
3/8/2016 02:58:02 pm
One of my all-time favorite quotes directly supports this important principle: http://www.design.caltech.edu/erik/Misc/Attitude.html
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The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
CategoriesGreat Customer Service articles
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