I love this story. It is customer service personified. And really, it cost essentially nothing and took perhaps 60 seconds to deliver, yet the service experience will endure for a lifetime. Watch this 9 min video, better yet exemplify it.
Wendy's story of Customer Service Excellence
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Do you provide exceptional customer support? Here are some ideas for providing extraordinary customer service. Don't waste the present moment. Inspiring.
Looking through the lens of the customer can provide valuable insight into their wants and needs. This provides non negotiables that create WOW consistently and excellent results. Great customer experiences are very rare. Dennis Snow tells why. See more tips here
Extreme customer loyalty requires attentiveness. The importance of being present for our customers cannot be overestimated. Smile and give them your full attention. If we want lifetime, loyal customers who love us, we have to be present. What specific behaviors demonstrate being present for your customers? Try this
Customer service expert Dennis Snow discusses the role of consistently wowing customers. It's All About Consistency
Connecting with and understanding customers is essential. According to Amanda Palmer, all you have to do is ASK. "And through the very act of asking people, I connected with them, and when you connect with them, people want to help you." The Art of Asking and Connecting with Customers
Good telephone skills apply across all industries and involve a number of considerations. Courtesy and interest in the caller are paramount but just a beginning. Take ownership and engage the caller. The following video includes 25 important considerations when making the most out of your telephone conversations. Courtesy Rules - Telephone skills
You have heard the terminology of Failing Forward. It's a great concept, and Ken Robinson addresses this topic in a TED Talk entitled Do schools kill creativity? Inspirational. Heart-warming. The gift of the human imagination, and how it helps us achieve the miraculous. We can apply this same philosophy to instill a sense of excellence with our customers despite challenges, or perhaps, because of challenges. Enjoy.
The Top 5 Customer Service Training Videos on YouTube: http://www.insightsquared.com/2015/04/the-top-10-customer-service-videos-on-youtube/ ... use these videos to illustrate a point about excellent customer service.
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The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
CategoriesGreat Customer Service articles
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