We all want to be made to feel special because attention and acknowledgement is paid to us. Whether it is an instant message, an email, or the telephone, we want to be acknowledged friendly, openly, freely, and immediately. That kind of service is unforgettable. Why You Should Acknowledge Customers Immediately
0 Comments
I love the idea of adding value to everything you do. Mark Sanborn describes how.
There are only six ways: More- give the customer more of what they want Better- how can you do better everyday? Faster- make saving the customer time an issue Different- do something unique or novel Less- take away things the customer doesn't want Funner- add fun to the equation Add value to the customer without costing anything extra. What's not to love? The definition of Nuance is the subtle difference or distinction in expression, meaning, or response. That has a lot to do with the work we do here everyday. There is someone else who thinks that way. Nuance is one of the keys to extraordinary.
I love this story. It is customer service personified. And really, it cost essentially nothing and took perhaps 60 seconds to deliver, yet the service experience will endure for a lifetime. Watch this 9 min video, better yet exemplify it.
Wendy's story of Customer Service Excellence Do you provide exceptional customer support? Here are some ideas for providing extraordinary customer service. Don't waste the present moment. Inspiring.
Looking through the lens of the customer can provide valuable insight into their wants and needs. This provides non negotiables that create WOW consistently and excellent results. Great customer experiences are very rare. Dennis Snow tells why. See more tips here
Extreme customer loyalty requires attentiveness. The importance of being present for our customers cannot be overestimated. Smile and give them your full attention. If we want lifetime, loyal customers who love us, we have to be present. What specific behaviors demonstrate being present for your customers? Try this
Customer service expert Dennis Snow discusses the role of consistently wowing customers. It's All About Consistency
Connecting with and understanding customers is essential. According to Amanda Palmer, all you have to do is ASK. "And through the very act of asking people, I connected with them, and when you connect with them, people want to help you." The Art of Asking and Connecting with Customers
Good telephone skills apply across all industries and involve a number of considerations. Courtesy and interest in the caller are paramount but just a beginning. Take ownership and engage the caller. The following video includes 25 important considerations when making the most out of your telephone conversations. Courtesy Rules - Telephone skills
|
The Art of Craft
The feeling of helping people smile makes great service all worth it at the end of the day. Here's how. Archives
September 2016
CategoriesGreat Customer Service articles
|